Where your money is, and how to get it back.
A calm interface only means something if you can trust what’s behind it. Here is how it works, plainly.
Your assets
Every unit of Bitcoin and Ether you own is held 1:1 for you in segregated custody. It is not lent out or used for our own operations.
- Segregation
- Client assets separate from company funds
Your reais
Your BRL balance is held in an account designated for customer funds.
Withdrawals
Sell an asset and withdraw your reais with Pix at any time, to accounts in your own name. You see the fee, the amount you’ll receive and the expected time before you confirm, and we tell you when your bank has received it.
- Pix withdrawal fee
- Shown before you confirm
- Usual time
- Shown before you confirm
- Limits
- Depend on your account. See them in the app under Account, Your limits
- New Pix key
- The first withdrawal to a new key may be held for review
Account security
- Two-step verificationRequired for every withdrawal and security change
- Own-name destinations onlyPix keys are checked against your CPF before they can be used
- New-device alertsWe email you whenever a new device signs in
- Automatic sign-outAfter 15 minutes of inactivity. Your plans keep running.
Your data
We collect identity information because Brazilian anti-money-laundering rules require it. It is encrypted, used only to verify you and meet legal obligations, and never sold. Unfinished verifications are deleted after 30 days. Your rights under the LGPD are in our Privacy notice.
Contact
Found a security issue? Write to legal@oudapp.io. For anything else, use support in the app.